The Rules That Govern Spinbit Accounts and Site Use
Accepting the Spinbit Terms
By accessing Spinbit, registering an account, signing in, making a transaction, placing a wager or using any related service, you agree to be bound by these Terms & Conditions. These Terms apply together with any rules, notices, policies, game terms, promotion conditions or account instructions made available through the website.
If you do not agree with these Terms, you must stop using Spinbit and must not create or continue using an account. Continued use of the service after changes are published may be treated as acceptance of the updated Terms, subject to applicable law.
These Terms apply to users in New Zealand where access is available and permitted. Access to the website does not guarantee that all products, payment methods, promotions or account functions are available in every location or for every account.
Who May Hold a Spinbit Account
You must be legally old enough to use gambling services in your location and legally permitted to access Spinbit from where you are based. You must provide accurate personal information and must not register on behalf of another person.
Spinbit may refuse registration or restrict access where eligibility cannot be confirmed, where the account information appears inaccurate, or where use of the service may conflict with applicable law, account rules or internal risk controls.
You are responsible for understanding whether your use of Spinbit is allowed in your location. We may request information or take account action if location, age, identity or eligibility concerns arise.
Account Details, Security and Personal Responsibility
A Spinbit account is personal to the registered account holder. You must not share, sell, transfer, borrow or allow another person to use your account. You must keep login credentials confidential and take reasonable care to protect your device and account access.
Information submitted during registration, verification, payment activity or support contact must be true, current and complete. If details change, you may be required to update them or provide supporting information.
Activity carried out through your account may be treated as your activity unless evidence shows that unauthorised access occurred. If you believe your account has been compromised, you should contact support promptly so that appropriate steps can be considered.
Verification and Compliance Reviews at Spinbit
Spinbit may request documents, information or checks to confirm identity, age, address, account ownership, payment method ownership, source of funds or other matters connected to account use. These checks may occur during registration, before withdrawals, after unusual activity or at any other point where review is required.
If requested information is not supplied, is incomplete, cannot be verified or appears inconsistent, we may delay transactions, restrict account functions, suspend access or close the account. Verification outcomes may affect deposits, withdrawals, bonuses, account changes or continued use of the service.
We may also review accounts for fraud prevention, responsible gambling, security, payment integrity, regulatory expectations or breach of these Terms. Such reviews may include account records, transaction data, login activity, technical information and communication history.
Handling Deposits, Withdrawals and Balances
Payments must be made using methods accepted for the account and, where required, registered in the account holder’s own name. Available payment routes, limits, processing conditions and fees may vary depending on location, method, verification status, account history and operational requirements.
Withdrawals may be reviewed before processing. Processing times may depend on the selected method, verification checks, transaction status, payment provider handling and any unresolved account matter. We may request additional information before approving a withdrawal.
Spinbit may correct balances, reverse transactions, cancel withdrawals or restrict payment activity where there is evidence of error, fraud, misuse, unauthorised payment use, chargeback activity, bonus abuse or breach of these Terms. Funds linked to prohibited activity may be reviewed and handled in accordance with applicable requirements.
Game Rules, Wagers and System Records
All wagers and game activity are governed by the rules that apply to the relevant product, game or service. Before taking part in any activity, you are responsible for reading the applicable rules and understanding any conditions that affect outcomes, settlement or account balance treatment.
If a displayed result, balance, transaction or wager record conflicts with verified system records, the relevant server logs, game records or technical records may be used to determine the outcome, subject to review and applicable law.
Errors, interruptions, software faults, connection failures, incorrect displays, mispriced events, malfunctioning games or unauthorised interference may result in affected activity being voided, corrected or reviewed. We are not required to honour results or balances created by technical error or improper use.
Spinbit Rules on Misuse and Prohibited Activity
You must not use Spinbit for unlawful, dishonest, abusive or unauthorised activity. Prohibited activity includes fraud, identity misuse, duplicate accounts, collusion, payment abuse, chargeback manipulation, promotion abuse, automated betting, bots, scraping, hacking, exploitation of technical errors or attempts to bypass account restrictions.
You must not conceal your location, misrepresent personal details, use another person’s payment method without permission, interfere with website systems or act in a way that harms Spinbit, other users, service providers or payment partners.
Where misuse is suspected, we may investigate account activity, request further information, suspend withdrawals, cancel affected wagers or rewards, restrict access, close the account or take other reasonable action permitted by these Terms and applicable law.
Promotions, Rewards and Offer Conditions
Promotions, bonuses, rewards or similar offers may be subject to separate rules. These rules may include eligibility conditions, expiry dates, wagering requirements, minimum or maximum limits, product restrictions, payment method conditions or other offer-specific terms.
Where offer-specific terms apply, they form part of the agreement between you and Spinbit. If there is a conflict between these Terms and the rules of a specific offer, the offer rules may apply to that promotion unless stated otherwise.
Spinbit may refuse, amend, cancel or recover a reward where an offer has been used incorrectly, where account activity is linked to misuse, where eligibility has not been met, or where a technical or administrative error has affected the offer.
Responsible Gambling Controls and Restricted Access
Responsible gambling measures may be available to help users manage account activity. These may include limits, breaks, exclusion options or other controls depending on account settings, location and service availability.
If a responsible gambling measure is active, you must not attempt to avoid it by creating another account, using someone else’s account, changing information or accessing the service through indirect means. Attempts to bypass restrictions may result in account closure and review of related activity.
Spinbit may take action where account behaviour raises responsible gambling concerns, including limiting access, providing information, applying controls or directing the user toward support options where appropriate.
Suspending, Limiting or Ending a Spinbit Account
We may suspend, restrict or close an account if there is a breach of these Terms, suspected fraud, verification failure, payment dispute, underage use, prohibited conduct, responsible gambling concern, security risk, inactivity or another valid operational or legal reason.
You may request closure of your account, subject to any unresolved verification, payment, dispute, responsible gambling or compliance matter. Closing an account does not automatically remove records that must be kept for legal, operational, security, accounting, fraud prevention or responsible gambling reasons.
If an account is closed or restricted, access to funds, rewards or pending activity will depend on the reason for the action, applicable rules, account records and the outcome of any review.
Complaints and Spinbit Review Procedures
If you wish to raise a complaint, you should provide clear information about the issue, including account details, relevant dates, transaction references, game rounds, communications or other supporting information where available.
Spinbit may review complaints using account records, technical logs, payment information, communication history, game data and applicable terms. We may ask for further details if the issue cannot be assessed from the information provided.
Where a complaint cannot be resolved through the initial process, further review may be available depending on the issue, location, account status and applicable procedures. Any resolution will be based on the relevant records and the Terms that apply to the activity in question.
Website Materials, Legal Limits and Term Changes
The Spinbit name, website content, software, design, text, graphics, systems, logos and related materials are owned by or licensed to Spinbit or its relevant partners. You receive only a limited, personal, revocable right to use the website in accordance with these Terms.
You must not copy, reproduce, modify, distribute, reverse engineer, exploit or interfere with website materials or systems unless expressly permitted. Unauthorised use may result in account action and other remedies where available.
To the extent permitted by applicable law, Spinbit is not responsible for losses caused by unauthorised account use, user error, service interruption, payment provider delay, third-party action, breach of these Terms or events outside reasonable control. Nothing in these Terms limits liability that cannot legally be limited.
We may update these Terms from time to time. If any part of these Terms is found to be invalid or unenforceable, the remaining parts will continue to apply. Any failure to enforce a right immediately does not prevent Spinbit from enforcing that right later. These Terms are interpreted subject to applicable law and any mandatory protections available to users in New Zealand.